to troubleshoot common Clients & Profits installation
Some of the common Clients & Profits
installation problems are described and explained below:
Problem: "Our serial number isn't working."
The serial number is case-sensitive, as well as space-sensitive (that
is, it needs spaces between each part of the number). The serial number
reads like this: C8RS 10M 999999 9999. The first part indicates the
version of the C&P Player. The second part ("10M") indicates the
number of concurrent users this serial number supports. The third part
(""999999 9999") is just an identification number.
Problem: "We're adding additional users. Do we need
to reserialize each C&P Player?"
Yes. Each copy of the C&P Player must have the new serial number.
That's because the serial number determines how many people can share
the Clients & Profits database at the same time.
Problem: The error message "too many workstations in
use" appears when starting the C&P Player.
Two people are probably opening the same C&P Player from the file
server which doesn't work. Make sure a separate copy of the Clients & Profits
Player is installed on each computer that will use the program.